SEBI Mandated Grievance RedressalKM Research Analyst is committed to resolving all client grievances in a fair, transparent, and timely manner as per SEBI (Research Analysts) Regulations, 2014.
1. How to Submit a Grievance
- Write to us at kmresearchanalyst@gmail.com with subject: Grievance – [Your Name] – [Issue]
- Include your registered mobile number and subscription details
- Describe the issue clearly with supporting documents if any
- We will acknowledge your grievance within 2 working days
- Resolution will be communicated within 7 working days
2. Grievance Escalation Process
Level 1 — Internal ResolutionEmail: kmresearchanalyst@gmail.com | Phone: +91 8860603112
Resolution time: 7 working days
Resolution time: 7 working days
Level 2 — SEBI SCORESIf not resolved within 30 days of filing with us, escalate to SEBI SCORES portal.
Website: scores.sebi.gov.in | SEBI Helpline: 1800 22 7575 (Toll Free)
Website: scores.sebi.gov.in | SEBI Helpline: 1800 22 7575 (Toll Free)
Level 3 — SEBI SMART ODROnline Dispute Resolution for securities market related disputes.
Website: smartodr.in
Website: smartodr.in
3. Types of Grievances We Handle
- Non-delivery or delayed delivery of research reports
- Billing or payment related disputes
- Quality or content of research reports
- Suspected fraud or impersonation in our name
- Privacy or data handling concerns
- Refund related issues
- Any other service-related complaint
4. What is NOT a Grievance
- Market losses on trades executed based on research (investment decisions are yours)
- Dissatisfaction with market performance of recommended stocks
- Requests to reveal proprietary research methodology