Policy SummaryKM Research Analyst offers a fair refund policy in line with SEBI Research Analyst regulations. Please read the complete policy below before subscribing.
1. General Refund Principle
As research services involve intellectual effort and are consumed immediately upon delivery, refunds are evaluated on a case-by-case basis. We are committed to fair resolution of all refund requests.
2. Eligible Refund Scenarios
- Service not delivered: If we fail to deliver the subscribed research service within 7 days of payment, you are entitled to a full refund.
- Technical failure: If research cannot be delivered due to a failure on our end, a full refund will be issued.
- Duplicate payment: If you have been charged twice for the same subscription, the extra amount will be refunded within 7 working days.
- Service discontinued: If KM Research Analyst discontinues a service mid-subscription, a pro-rata refund for the unused period will be issued.
3. Non-Refundable Scenarios
- Dissatisfaction with market performance or returns from recommendations
- Change of personal financial situation after subscription
- Partial usage of subscription (e.g., used 1 month of a 3-month plan)
- Requests made after 7 days from subscription start date (unless covered above)
- Violation of our Terms & Conditions leading to termination
Important NoteLosses incurred on trades based on our research recommendations are not grounds for a refund. Investment decisions are made solely by the client, and market losses are the client's responsibility.
4. How to Request a Refund
- Email us at kmresearchanalyst@gmail.com with subject: Refund Request – [Your Name] – [Subscription Type]
- Include your payment reference number and reason for refund
- We will acknowledge your request within 2 working days
- Resolution will be communicated within 7 working days
5. Refund Processing
- Approved refunds will be credited to the original payment source
- Processing time: 5–10 working days after approval
- GST component (18%) is non-refundable as it is remitted to the government
6. Escalation
If your refund request is not resolved within 15 days, you may escalate to SEBI SCORES or SEBI SMART ODR.